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Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. So its up to the manufacturer to change the outcome of my experience and satisfaction. Meet Our Staff | Georgian Chevrolet Buick GMC Auto Dealer Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. Owner at Laura Buick-GMC, INC Collinsville, Illinois, United States. Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. Sign in to save Retail Makeup Artist, Laura Mercier at Orveon Global. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. This dealership has told me one lie after the other. BBB Business Profiles may not be reproduced for sales or promotional purposes. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Easy, done. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis Laura Buick GMC Employee Reviews in Collinsville, IL - Indeed LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business Search more new GMC vehicles for sale here at Laura Buick GMC. Jack Anderson - Owner - Laura Buick-GMC, Inc. | LinkedIn COLLINSVILLE Gray 2023 GMC Sierra 1500: Used Truck for Sale - L232081A The other items recommended were not since you did not authorize or pay for the additional repairs needed. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. So no Im not happy and will not be any time I drive my GMC truck that rattles. No car available for me now. New Vehicles for Sale in BOWLING GREEN, KY | Leachman Buick GMC Cadillac If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. (And who knows how many more.). His father will be here. Yes 199. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. Yelp users havent asked any questions yet about Laura Buick GMC. Laura Auto Group is a Buick, Chevrolet, GMC, Dodge, Jeep, Ram, Chrysler www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. This company is false advertising. Quality Buick GMC Dealer In Alton, IL | Serving Hazelwood, MO Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. So idk if they didn't comprehend the what I was saying? Come see why we are the #1 Volume Buick GMC Dealer In The Nation! Laura Buick GMC - VehicleSearch They have trucks listed for sale on their website. Owner operator at Bessinger's Automotive . As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. Skip to content. Very willing to work with you and help you find the right vehicle. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. 136. Laura Buick GMC Reviews, Ratings | Car Dealers near 903 N Bluff Rd Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. I also purchased an extended warranty on the wheels and tires. Laura Buick GMC: Employee Directory | ZoomInfo.com If GMC decides to not right this for me I will not purchase vehicles from them in the future. We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. Laura Bogard - Head of Commercial Marketing and Communications - LinkedIn ************. HERCULANEUM - Used, Certified Vehicles for Sale - Sapaugh All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. Something old and something new help Collinsville car dealership sales soar Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. The dealership would not honor the peeling paint repairs and classified it as road debris damage. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. Please let my team know a convenient time for you we will get things taken care of. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). Lori Carselowey, GCDF Director Of Career Services at Southwestern College Rose Hill, KS. The cancelation was complete in January. Please let me know if I can assist with anything. Orveon Global hiring Retail Makeup Artist, Laura Mercier in Harrow There is a well-documented history of trouble codes and misfires in your vehicle's ECM. You have permission to edit this article. Believe that I have experienced fraud and need help rectifying this issue. We're your number one new car dealership in the Greater St. Louis, MO area. Along with the truck I purchased a paint/interior protection plan. 1620 E Homer Adams Pkwy Alton, IL 62002. Come see why we are the #1 Volume Buick GMC. Laura has 9 jobs listed on their profile. Roger . Please let me know if you have any questions or concerns. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. International Association of Better Business Bureaus. We combine family values, integr 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. away) (618) 803-4225 | Confirm Availability Video Walkaround This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members. From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! laura buick gmc inc. laura buick gmc inc. laura buick-gmc. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. Get more reviews from your customers with Birdeye. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic laura buick-gmc inc. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. Customer Reviews are not used in the calculation of BBB Rating. You authorized the repairs knowing what your obligation and cost would be. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Quick response and helped order my Yukon in a timely manner. This is a good team atmosphere, not a lot of places can say that, Powell said. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. laura buick gmc. Laura Buick-GMC was also in the top 65 for Buick sales nationally. Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. After three week they call us and we paid and receive our car. No one ever calls back and I have to keep calling. ****Please Note: We are humans working with computers . Yelp users havent asked any questions yet about. Bought vehicle April 2022 with extended warranty from the borrowing institution. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. . I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. Get a quote on any of the new or used vehicles from our stock. Visit us today and see for yourself. ***** ******General ManagerLaura Buick GMC******************************* BBB Business Profiles are subject to change at any time. Show All. View Laura Bogard's profile on LinkedIn, the world's largest professional community. 9 complaints closed in the last 12 months. GLEN TANQUIY. The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Laura Buick-GMC's Competitors, Revenue, Number of Employees - Owler So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. After a week the check in light came back on. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Drivetrain. stated that I needed to be approved through Laura Thank you for reaching out and bringing your concern to our attention. Clearly false advertising. . Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Definitely will recommend to friends in the market. Use our search function below or click the buttons of popular models to start your search! View All Lifted Trucks Loaner 2022 GMC Sierra 1500 Crew Cab Short Box 4-Wheel Drive SLT Sale Price $58,396 Total Savings Up To $8,191 The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. Join to connect Laura Buick-GMC, INC. Report this profile Experience . Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied. Report To: Area Sales Manager, Laura Mercier. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. Then why are they made available on the website for sale. In 2020 I already had paint peeling, not chipping, off of my bumper. They were working with salesman David Powell, who has been selling cars for 11 years. In any event we are here to help. Please let me know if you have any further questions or if we can be of further assistance. ***** ******General Manager***** ***** *** A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. Meet the Guys Who Make Laura GMC the Best - Laura Buick GMC Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. BBB Business Profiles generally cover a three-year reporting period. I am sorry to hear you are having issues with your GMC Sierra. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. There is a new drive-in service area and five bays have been added to the service garage. Join to connect Laura Buick-GMC, Inc. Report this profile . It's a winning formula for Laura Buick-GMC in Collinsville: A $3 million expansion, 700-car inventory and 32 years of car-selling experience. Unfortunately the truck was sold. It is now back with Laura Buick. Laura Buick GMC, Inc. in Collinsville, IL - Autotrader Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. But anyways I shouldn't have to keep calling to check up on an answer. When you inquire online nobody contacts you. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Other then that my sales guy was great when I bought the truck. Great service. It has been 2 days since I asked for the information and I still have no response from them. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. Sign up for our newsletter to keep reading. This is great. Customer service online and in person were amazing and very friendly. Well I didnt end up getting the GMC but instead went with a ram. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. However, good things on the horizon! The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Grow your business. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. Let me see if there is any possibility that they may goodwill a replacement dashboard. They can feel the good vibes, see people hustling and running around. Please let me know how we can further assist. In addition I went to get an oil change at a major change, and they said that the drain plug is completely stripped so the only way it is coming off is if it breaks off. Transmission. Schedule Service Contact Us Laura Buick-GMC dealership at 903 N. Bluff Road. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. Jack and Laura's two other children also work at the dealership; Steve is the vehicle manager and college student Olivia handles the dealership's social media efforts. Laura Buick GMC - Home - Facebook ***** ****** They were supposed to fix a place on the car, but they went back on their word there. Good dealer to work with. | Learn more about Laura Waller's work experience, education . Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. I bought a new 2019 Sierra in Oct. on 2019. This was all explained to you by our service advisor, ***** ***, prior to work being performed. from Atlanta and drove my new Canyon home. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. Click the link in the email we sent to to verify your email address and activate your job alert. Service Manager. Laura Buick GMC, Inc. (1.43 mi. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Laura Buick GMC lists hours for the sales, service, and parts departments. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. Please contact me at your convenience and we can help resolve your concerns. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. Laura Trucks Schedule Service Accessories Loaner Vehicles 903 N BLUFF RD COLLINSVILLE IL 62234-5820 US Sales (618) 623-4768 Service (618) 307-4724 Parts (618) 312-1524 Get Directions Hours Of Operation Sales Service Parts CATERING Belleville, IL DRIVERS - Laura Buick GMC IN COLLINSVILLE Thank you for choosing our dealership! Well guide you through the process. I'm terribly sorry to hear of your frustration with National inventory shortages of vehicles and our inability to take a deposit from you on one of our vehicles. Dan called me and I explained that I was pre See details. Uses inter-personal skills and enthusiasm to engage effectively with stakeholders from across a number of sectors and services to ultimately improve health and wellbeing. One Owner. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. Waiting for response from **** or *****. Your warranty covered a portion of the replacement of several internal components of your engine. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. Call 618-623-4768 or Email Us anytime! We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. The items you authorized and paid for were completed. However, once a sale is completed our vehicles are removed from our website in real time. Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. Automatic 557 Continuous 2 Manual 6. I have your contact information and will be in touch after the holiday weekend once I have a response. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. . Owner at Laura Buick-GMC, INC Collinsville, IL. We're just a low-pressure place to buy, we had a lot of inventory and we had a lot of great incentives.. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. My question has nothing to do with the millage. Harry was very helpful. Used Laura Buick GMC for Sale (with Photos) - CarGurus Not all accidents requiring a tow constitute a major accident. Rolla, Farmington, and Chesterfield, MO Chevrolet, Buick, and GMC customers can visit us to check out our wide inventory of vehicles. It appears that your third party warranty that was sold to you by your lender does not cover all components needed to repair your vehicle. Buy. There was also residue of dried coolant found beneath the radiator indicating a leak present. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! Along with the truck I purchased a. Sistemista Windows/VMware (RIF. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. 903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. Buick so I went on there website and applied and 903 N Bluff Rd, Collinsville, IL 62234 Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years! Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. But they're also smiling. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. Laura Anderson - Owner - Laura Buick-GMC, INC | LinkedIn BBB Business Profiles are provided solely to assist you in exercising your own best judgment.