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For additional information about broadband speeds, visit, The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Offer not available for existing enTouch Wireless customers. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Receives Bureau of Indian Affairs General Assistance; Participates in Head Start (only households meeting the income qualifying standard); Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or. enTouch Wireless provides high-speed broadband service to ACP customers. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Although not typical, the port process can take 24-48 business hours to complete. Notice letter of participation in a qualifying state, federal or Tribal Program. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. My Account - Entouch Systems Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. You may choose to keep your service plan or choose another plan available at the time, but you will be subject to paying applicable rates plus applicable fees and taxes. An eligible household is limited to one monthly service discount and one device discount. ENROLL FOR ENTOUCH WIRELESS LIFELINE SERVICE. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Account type. Call 1.800.820.3511; Contact Us; ESG. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now Channel Line Up; About Us. Our ACP Terms and Conditions applyin addition to any others communicated to you that are specific to your service plan. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Life Wireless Customer Service FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. enTouch Wireless may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of enTouch Wireless. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. conference, chat lines, and premium numbers) are not supported and may be blocked. M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. You can apply your ACP discount to any available enTouch Wireless service plan. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. If you want to apply for ACP service only, please call 888-294-9465. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. www.EnTouch.net 281.225.1000. ACP is a federal government program operated by the FCC. Every Q Link Wireless account has an account number. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes. Limited Time Offer. You can also opt out of data. Budget Mobile being taken over by enTouch Wireless? Rasta Jeff of St. Clair, US. Promotional offers may be modified or withdrawn at any time. Build numbers are: B06. The ACP monthly service and device discounts cannot be transferred to another household or individual. An eligible household is limited to one monthly service discount and one device discount. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions Enroll Today. Complaints for Entouch Wireless - Better Business Bureau Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Our standard terms and conditions will apply. To see where enTouch Wireless offers Lifeline, visit, You can apply your ACP discount to any available enTouch Wireless service plan. To reset your settings to default, choose your device manufacturer below. Our standard terms of service, including the Acceptable Use Policy, apply and are available here: https://www.entouchwireless.com/terms-of-service/. Notice letter of participation in a qualifying state, federal or Tribal Program. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Our terms and conditions will apply. An eligible household is limited to one monthly service discount and a single one-time device discount. Create an Account Access and manage your account with ease, all in one place. You can apply your ACP discount to any available enTouch Wireless service plan. BROADBAND DATA. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Rates do not include taxes & fees, where applicable. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Lifeline plans and benefits may be maintained without enrolling in the ACP. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Review updated: Jan 13, 2023. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend. enTouch Systems - Lifeline cell phone service provider The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund.