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Askcenter staff for availability and pricing. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. They are requiring a TWO month retainer, which is almost $4000! I paid for the service up until that point. These emails were sent to the email address you registered with us on the same day you signed the agreement. Membership: 2.3.1. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. The company left an official comment to this complaint. Michelle Spire And, therefore continuing the membership is not possible anymore. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Ive been their customers for the past 3 years, paid everything in full. Connecting your device to a video conferencing-enabled meeting room. Did yours get refunded? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! This is the first time I am ever writing a negative review for any company in my life. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Here are 8 tips for writing great reviews. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. This sub is not for advertisements! Anyone can write a Trustpilot review. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Interested in a new product or service? You can change your membership when its time to renew - just let us know. Dont know how many days youll need? hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. And, therefore continuing the membership is not possible anymore. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Regus will convert your monthly sign up to a 6 month contract using small print in an email. Don't be fooled by that. He shares his travels under, The dragonpass offer from Regis is still valid. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Find workspace. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Note- they are similar to Spirit Airlines. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. 25% off. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Go to this page in your computer's web browser. This will take you to the "End Your Amazon Prime Membership" page. DO NOT BE FOOLED BY UPFRONT LOW PRICING. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Your termination will be automatically confirmed by email. Customer service is simply poor. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). And again, there is simply no legitimate reason for this. Thank you, If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Update: a big thanks to the Luton branch who actually decided to look into my account further. If processed correctly online, we would not be able to ignore your requests. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Event rooms, boardrooms, training rooms, and more. HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 Please email me at lorraine.brule@regus.com with your company name and details. Regus Online Account It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Regus Online Account At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We have a team of specialists available 24/7 to help you find the best solution for your business. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Get help. Our team is ready to answer your questions. Lorraine Brule If it has been longer than 30 days, please get in touch so we can investigate further. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. I would like to request you to cancel my membership with you kindly. 1. WeWork Help Center A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. [Resolved] Regus Review: Termination of membership agreement The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. So, I don't think there won't be an issue with it. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Where appropriate, well also take steps to prevent the situation from happening again. Read this thread and my post on what to do to defend yourself They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Sometimes they don't see my payments and kick me out of the system. How easy is it to get a hold of customer service at regus? Let me assure you that we most certainly do not hate our customers. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Sandra Melody However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. They will respond to your inquiry as soon as possible. The part that upsets me, is that we signed a contract for what we were to pay. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. She advised me to consult the Agreement, which I did. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. I have received a GBP14.75 charge after registration. We appreciate your business. If it has been longer than 30 days, please get in touch so we can investigate further. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. We hold a pre-authorisation charge of GBP14.75 on all new registrations. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." DO NOT give them your payment info, DO NOT sign with them. You have not been charged fees for no reason, you have been charged correctly. I have been transferred to a new location. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. And answer could take 2-3 weeks! I refused to pay for a service that their system just added to my account until this issue was resolved. For clarity, you were also charged a retainer top up. As far as the payment is concerned, it has been made in full. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. This could be due to your account details needing to be updated. Can I use a business lounge if I have a coworking or a private office booking on the same day? they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). Find out how we combat fake reviews. Can I change my membership after Ive signed up? If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. They reference their terms and conditions and just continue to charge me month after month. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Regus does not communicate with customers via telephone. We have tried to explain how our agreements work. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. Yes. We have checked and cannot find any payment details set up in your account. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. I am sorry if you feel this way. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Your email address will not be published. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. How many days access a month do I get with my membership? First month - $650 Not sure if I can change the currency in the app. No problem, just. Kind regards, Book on the day or in advance via the app. I highly recommend Regus for your professional work. Also they thretaten u with debt collector and give all ur personal data for them. And that`s why I decided to write this post because. Your local team are always your first point of contact. Try ipostal1. Why? Has anyone successfully gotten out of a lease with regus? Build your presence fast, anywhere in the world. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. thank you. Assistant Global Customer Service at Regus. Global Customer Service at Regus. Hi Cami, Im sorry that you feel this way. She at least implied that Hannah`s use of the printer was a nuisance. This is a very unprofessional way of handling the situation as this concerns health and safety. Man, that would be dirty. Global Customer Service at Regus. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. Not most people, I bet. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Give your team a place to focus, thrive, and grow, while we take care of all the details. 2.3. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. This is also very unfair as we are paying for an office that we are not using because of the heating. I have a Regus lease and have been trying to cancel the agreement We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. Advice STAY AWAY, Products used:Virtual office Regus is extremely recommended if you want to lose your hard earned money. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Can I roll any unused coworking and office days into the next month? Transparency is very important in everything that we do. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. See real-time availability and secure your desk or office on the day or on the move. Share your photos and videos with others to prove the truth of your words. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. There is non existent customer service department. Desposit/Retainer - $700 2.3. Im sorry if you felt the need to escalate this. After being in my new office they are increasing rent by 8.7%. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. hb```a`` Its important to think of the business you are trying to end your term without proper notification. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Hi Frank, Im sorry that you feel this way. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Global Customer Service at Spaces. We would like to confirm that your concern is since been resolved as per the details shared with you. Oh yes. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Lorraine Brule Unfortunately not. they charged me twice and theyre being difficult.. please help. Products used:I signed up for a virtual office space. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Your days must be used within the month they are allocated. Prices are subject to change and will vary depending on the specifically selected products and services. As you did not process this correctly, the agreement continued an additional month. I had a membership for over a year. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. please give me my refund. if so what was their response. Lorraine Brule Open the Amazon Prime cancellation page. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Hi Andrew, at least on my Regus account I am not required to have card details entered. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. Regus: Reviews, Complaints, Customer Claims | ComplaintsBoard Im sorry if you felt the need to escalate this. I have never experienced such horrible customer service! They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream %%EOF In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Your email address will not be published. If you don't reply to that email you get locked into a contract. I apologise if you are not completely satisfied with the service. Move out, and move on. GO LITERALLY ANYWHERE ELSE. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Manage all of your workspace and business needs. I understand that youre disappointed, and Id like to help. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). So I assumed the purchase transaction failed and chose a different vendor. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. ive been trying to get my money back ever since. You should receive your refund within 30 days after your end date. Frequently Asked Questions - Planet Fitness In case, there is any cancellation fee or refund, make sure to include the same in the letter. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. This is not the case. They denied any responsibility for their system malfunction. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Our invoices are due on the payment date that is displayed on them. Most, if not all, companies have an internal collections department or utilize a third party. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Regus Online Account Well, this may seem benign at first glance, but consider this reversal. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` You can check these emails in the Account > Documents section of your online account. We are a seasonal business and up until this year it worked for us. All agreements end on the last day of a calendar month. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Regus are not transparent with their pricing. If you need further help, pleasespeak with our team member who is already in touch with you. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years.