But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Does anyone use an Apple TV 4k and is it working? The No. This is a pretty glaring problem. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. You may have an access point or two within your home if you like to use smart home devices. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Losing Signal While Using Secondary HDMI Ports. Does your eye start adapting? There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Read More. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Got it as a gift in December, and have been using it ever since. There you have it! If you havent done that yet, first install your Hue Bridge. Philips Hue brings smart lighting to everyday homes. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Hold the option key to show the Library folder. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. There is already the way of entertainment in our modern lives. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. Refunds. Just a case of waiting for some offers with Black Friday looming. Does Ring Now Offer 24/7 Recordings? Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. An example of data being processed may be a unique identifier stored in a cookie. But you can rollback the version if you dont want to wait. You also can seek help from theirTwitter. Click the Library shortcut that appears. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. First, download the Hue Sync app for your iPhone, iPad, or Android device. Navigate to the HueSync folder (Roaming or Local). The lights will only work when the content is 4k HD or HDR. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? However for some users, they dont understand the charm in a practical moving watching experience. Related Reading: Is Philips Hue Z-Wave or Zigbee? Troubleshooting Ecobee Server Communication Issues. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Simply delete this folder and the app should repair itself. Press J to jump to the feed. Create an account to follow your favorite communities and start taking part in conversations. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Sometimes goes off unexpectedly then has to be synced again. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. All this fix does is force the Philips Hue app to repopulate its own data files. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 Save my name, email, and website in this browser for the next time I comment. Aug 20, 2020 9:53 PM in response to i_rina. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Press and hold the power button on the Hue sync box. No response from them. This website uses the TMDb API but is not endorsed or certified by TMDb. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? Go hands-free with voice jdo_apple. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. User profile for user: Im Tristan Perry, the guy behind Smart Home Point. I don't seem to have Dolby Atmos though in Netflix? The Hue Sync Box appears to have a trickier set of problems. 2018-2023 Signify Holding. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. I dont have either of those options visible in my Apple TV settings when Im told that I should. Apple TV 4K, Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! ADD UP TO 10 LIGHTS. 3. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. It's pretty simple to set uphere's how. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. Hue uses these connections to create their surround lighting experience. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: 5. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Please ensure that the Hue Sync Box directly connects to your monitor or TV. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Is it possible to output Dolby Atmos and Dolby Vision? Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Hopefully with working files this time around! Do You HAVE To Use The Kasa App For Your Kasa Devices? The images are in Dutch and have not much meaning other then . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. 6. I have also gone through some research and come to some conclusions. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. There are two of the biggest problems for it. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? The cable box should run thru the receiver. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. ShYnNoK. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Great article. 5. 2. When one is found, tap. And the Hue Sync App allows your PC/Mac to control and sync your hue product. The consent submitted will only be used for data processing originating from this website. This is another one youve probably already guessed the solution for. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Open the new finder window, then click Go. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Learn more about brightness. Select your Wi-Fi network and tap Connect. Turn off Dolby vision when using sync box works. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. 2018-2023 Signify Holding. Mine especially has issues with Dolby Vision. No, * Image on the television? The Philips Hue . If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. However, how to do if the method doesnt work? I got the same issue. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. The fix for this one is surprisingly easy. (2 ways), Are Philips Hue Bulbs Bright Enough? It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Yes I've tried everything you mentioned on your comment. However, it just supports 60Hz inputs currently. Do Smart Plugs Catch Fire? *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. I will list some issues to see if you have had them. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Is Philips Hue Z-Wave or Zigbee? Here are a few of the most common issues with the Hue Sync app. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. So have you ever felt like you want to step into the world of your favorite video game? Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. APs are also best used for devices that dont require a 100% reliable internet connection. Joseph_S. Other users have experienced problems with the app related to how it stores data on your PC. However for some users, they don't understand the charm in a practical moving watching experience. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Youve probably already guessed the solution here. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. To start the conversation again, simply With our lights, sensors and switches, you can make your house the brightest home on the block . It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. (6 Safety Tips). To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. So it's the sync box that's got the problem, not the wifi. Swipe to the left on where it says "Home" and tap "Remove". My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Uninstall both Hue and Hue Sync app and reinstalled them. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? You can install this app on your device. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Thank you for using Apple Support Communities. Looks like no ones replied in a while. TV signal drops until I reopen the Hue Sync app. My Smart Plug Keeps Turning On (or Off) By Itself! I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. The gradient strip is definitely a big improvement over using just the light bars. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. I just couldn't get a decent effect with the light bars. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. But you should ensure a steady internet connection for your Hue Sync Box. Can It Support Both?! I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Apps are complicated pieces of software. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Press question mark to learn the rest of the keyboard shortcuts. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Rollback the version of the Hue Sync App. Continue with Recommended Cookies. For many users, the Hue Sync Box should be ready to use right out of the box. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. All rights reserved. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . Obviously the lights won't sync because the hue sync is not connected. Additionally, software problems are typically more common and may require several steps to fix. Smart Plugs and Your Home: Is Radiation a Silent Threat? Its really that easy. These are devices that boost the range and performance of your Wi-Fi router. All postings and use of the content on this site are subject to the. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. He has therefore loved seeing smart homes hit the mainstream. My Nvidia shield pro works brilliantly . I personally think that how the app stores data during updates cause the Hue Sync app connection problems. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. I will list some issues to see if you have had them. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router).
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