So sorry to hear that Donna! See our Partial refund guidelines for more details. I was paid for my item and the original ship cost. Tips for returns The returns process. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . I guess it always boils down to buyer beware! If you've already registered, sign in. Defective. Thats not even the best part! How to Return an eBay Purchase - liveabout.com But that was not the case. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. This is what Ebay has gotten to and why sellers are the way they are. Again, it comes down to a gut instinct. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Does eBay intimidate you? The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. Who pays for return shipping? How To Write a Return Policy (+ Free Template) (2023) - Shopify ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. Part Number: HPE-HP46C-MAG. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! Return shipping for sellers | eBay I sell on many platforms, and have been selling on ebay for over 15 years. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. You'll also receive a date by which you should ship the item back. What happens if the item is damaged while it's being returned? Choose a reason for the refund. FedEx vs UPS: Which is Better To Use For Shipping, How to File a Shipping Insurance Claim if Your Package is Damaged, 3 Ways to Save Money on Shipping eBay Items. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. 4. Here's how to send an eBay shipping label from the View return details section: If the item isn't too big or heavy, that may be a possibility. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. I'm not confident that I will receive the refundif I don't send with tracking. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. eBay Item Damaged in ShippingWhat Should You Do? - DoNotPay If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. Lot of Samsung Galaxy S6 Smart Phones *Please Read - shopgoodwill.com Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Use the phone over e-mailing when you want a response ), and told them the situation. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". Just initiate it as such, and the seller can either approve or deny it. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. Return postage for buyers | eBay A Beginner Seller's Guide to Return Shipping on eBay Ask the buyer to use a label you sent along with the item. Hopefully he will be able to. I want to share an experiance that cost me lower seller ratings score. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. Why would you risk having your seller rating dinged over a $4 item? SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! Get it as soon as Sat, Oct 15. 2 2 Sponsored by PureCare Knee Protector Who pays for return shipping cost on items damaged during shipping? - eBay If so I would have called back to get a new representative on the line to straighten it out. Return an item with alternative shipping arrangements. I attachedpictures of the item and requested resolution. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. A couple of buyers indicated they received no response. Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Return an item for a refund. Hopefully this isn't a seller in China. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. No, this seller is not in China . he's American. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. Item Return - Who pays return shipping? - The eBay Canada Community eBay is taking action to protect sellers for shipments to and from British Columbia. free shipping Browse 1993-2011 Ford Ranger pickup truck repair panels and replacement body parts. eBay Canadas Zero Insertion Fee listing promotion extended. Why would the buyer be liable for return shipping if damaged by the carrier? One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. When a case is opened, the buyer is asked to upload photos and offer details of the item. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. FREE Shipping. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. Well be able to help you quickly by chatting with you online or through a quick phone call. And there was damage on almost every side of the charger. I am small, but, getting 2-3 a WEEK. If you need help, you can contact us. In some cases, you can't know for sure. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Dont let it! Receive a full refund, partial refund, or replacement item. Copyright 1995-2023 eBay Inc. All Rights Reserved. Returns & Refunds | eBay
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