In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you do not agree with any part of them, you must not proceed with your booking. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Your contract for car rental will be between you and the Car Rental Company. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Expired or provisional licences will not be accepted. What's Wisecars' cancellation policy? The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. In all these cases, you will receive no refund of the money you have paid. Powered by. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. It is entirely up to the Car Rental Company whether they decide to do so or not. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). In such circumstances, we will cancel your booking with no liability whatsoever. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Wisecars | Better Business Bureau Profile If additional information is required, the process may be extended for another 28 calendar days. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out how we combat fake reviews. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. You can present the voucher either in a printed version or a digital form (such as from your smartphone). We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Re: Wisecars car rentals. ONWise users may obtain an online cancellation quote through our contract administration platform. Wisecars Car Rental Deals | Skyscanner Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. We offer a price comparison of major and independent car rental suppliers around the world! All rights reserved. Any additional charges will need to be paid at the rental counter in the local currency. 1 year ago. All persons driving the vehicle must be in possession of their driving license at all times. We do not delete personal data on the request of a third party. As with any amendments, just scroll down to the bottom of this page and create a support ticket. However, this is not true. It is a huge scam. It was very easy to make reservation and booked a rental car in a few minutes. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. That should not even be separate. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. The car rental company will charge you for the additional driver for the whole time that you have the car. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars Reviews Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Special price and hope that it will be the same at location. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Cancellation Protection can be purchased only at the time of booking and is not refundable. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If you are involved in an accident, the local police and the Car Rental Company must be contacted. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. If not, you will need to purchase the cover at the car rental company counter. Never ever use Wisecars. We also ensure all reviews are published without moderation. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). It is highly recommended to call the police even for the smallest of damages. Even worse, they've created hundreds of fake 'good' reviews to fool people. Wisecars does not take responsibility for partners response times. Thanks! When picking up the car, every driver must present their licence. Wisecars Car Rental Comparison on the App Store All related documentation must be kept if an insurance claim is submitted. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. The Car Rental Company must give its consent to repairs and replacements. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. See the full list of exclusions under section Deductible Protection Products will not cover. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Manage Bookings Online - Wisecars - Wisecars You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Please inform the car rental company straight away if your rental car gets damaged. rj vlemnyt. available for purchase from the car rental company, or. Cancellation Protection can be purchased only at the time of booking and is not refundable. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. In most locations, the minimum renting age is 21 years. Read Customer Service Reviews of www.wisecars.com - Trustpilot The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Wisecars customer support is available 24/7. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor You can amend your booking information or cancel your booking in a few simple steps. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . In such circumstances, we will cancel your booking with no liability whatsoever. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Wisecars will process your cancellation refunds in 7 days. Your browser settings can be set to inform you before receiving a Cookie. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Terms of Service - Wisecars Please note, we only delete personal data on the request of the individual. 12 Wisecars Discount Codes, Promo Codes - Mar 2023 Wisecars believes in protecting your privacy. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Dear Paul,Thank you for contacting us! Wisecars will inform the complaint submitter on how to proceed if needed. Please make sure you return the vehicle to the same rental company from which you collected it. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. You will receive a full refund if you request the cancellation 48 hours before the pick-up time.