Why are you still paying DIRECTV® or cable hidden fees for your HD? New customers pay $10, according to Dish’s website. We just had the same issue. Reply. 5.) Dish bills are, well, pretty short. Executive Offices of Dish Network DISH Protect, and transactional fees. I installed the replacement receiver and shipped out the broken one. Thanks for all your help, folks. At some point, Dish Network will see this scam isn't going to work on me. I am going to miss them in may 2019 when my contract is up!! I told the same DISH operator and he told me that I did NOT have to return this item, either. Make sure that all parts, including the receivers, smartcards, and remote controls, are in the box(es) and that they are securely taped. What a SCAM! Dish, like its satellite competitor DirecTV, has an optional Protection Plan — equipment insurance, basically — that subscribers can opt to pay for. I am stuck here and am really frustrated! © 2004-2020 ComplaintsBoard.com. US. I agree with all of you that this is simply a scam on DISH's part to get money out of people. It’s the year 2016: you rent movies by pushing a button on your remote control, instead of heading down to the local Blockbuster, because there is no local Blockbuster. We hated to have seen you go and would be delighted to have you back with us if you ever consider giving us another try down the road. Waivers on equipment fees will not happen. I hope this saves one person from the horrific experience I’ve been through with Dish Network. I asked why I would be charged $95 if there were a problem with your equipment. Regional Sports Fee: No regional sports fee: Up to $7.29/month may apply (varies depending on location) Please understand that not everyone uses our method of shipping to return our equipment to us so we don't feel that it's fair to increase everyone's monthly rate to cover the cost of shipping. DIRECTV equipment fees. After reading these posts I am trying to prepare my self for the confrontation ahead! However Dish is currently offering their package of 9 HBO networks for $15, rather than $19, to customers who sign up for it now. I called the other day & got an Arrogant At&t Queens & she told me they were working on it & there was nothing she could do. Three weeks later my 89 year old mom is bombarded with calls saying they never got the package. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, They asked for many documents, but they didn't want to give funding to me, Flawed items and lousy customer service from 四會市霍甲文化傳媒有限公司. Rates may also vary based on county or municipality. to pay, and DISH will automatically charge, an early termination fee to your DISH account or your Qualifying Card (as defined below), if any, at DISH’s option. But then NOTHING. Same going on with me I Massachusetts. I apologize that you had to endure the extra steps to providing us with updated information on the return of your equipment. Never fear! I said, “What if I can’t find the paperwork anymore? Device Rentals: Receivers (first leased receiver is free, excluding 211 and Wally) Hopper 3, Hopper with Sling, or Hopper. I can only hope that Dish Network does not bill my credit. I will make sure I will ask for a 'Signature Confirmation' at additional cost, that way I can have proof for returning the equipment. I’m thinking a class action lawsuit! I tried to explain the cost of my Mother’s services and used the fact of my loyalty to them over (Again) the past 20 years and the fact that I was also a loyal paying coustomer on my Mother’s account! Had perfect cable even during hurricane season. Should record the whole activity of packing the receivers etc ?? Our service plan is available at any time even if you already have an existing issue. ChadT41 THE BEST THERE HAS EVER BEEN. HD Free For Life (reg $10) The accounts were 2 or 3 years old (and I had already been charged for the equipment). If you lose that receipt – you have nothing! Going through a similar situation. Today I received and email saying that I would be charged $300 on my next bill. But “short” doesn’t necessarily mean “clear” or “absent of any weasel language,” even with Dish. R. Orby frustration please help! 1.) Dish makes a point of not charging for the first, primary receiver subscribers have, but they still put the $0 line item on the bill so you can feel like you’re saving money. DIRECTV equipment fees. DISH Network Support Forum Aug 31, 2020. crodrules. Monthly DVR and whole-home fees … what a rip off!!! Once again I called this morning and talked to another representative who said there was not a record of my phone call last week and there was nothing he could do. DISH subscribers in 115 markets are at risk of losing Nexstar's network, sports and local community programming on December 2, 2020. DISH service); or (B) you downgrade your programming below a Required Minimum Programming Package (as defined below), and in either case, all programming and other prices, fees and charges for your term commitment have not yet been paid in full, you agree to pay, and DISH will automatically charge, an early termination fee to your DISH account My entire day was ruined because of this, but I had to find that receipt – it was my only recourse. I sent the equipment back NOT checking my PO tracking #. (Our research indicates it’s a state tax specifically on satellite television services.). I am in the same situation - years of service boxes sent back. Check your browser settings or contact your network Reply. Do I send that thing in with the receiver or does it go separately? I have called two times and requested a return box and have yet to receive it and the Dish agent (5SY) just told me that my 30 days runs out in 5 business days and she will not give me an extension so my 30 day return period is going to be up before I receive a return box and have enough time to ship the receiver back. You see there is this trick about companies charging accounts off and selling them to collection agencies. PATHETIC and it appears to me that they do not want to make returning this equipment easy and are banking on revenue from associated non-return charges. Your post caught my attention as I found it interesting and would be more than happy to assist you! amm725, 6.) Wonderful family neighborhood. Can you let me know how to proceed? After talking to a representative in the beginning of June I was reassured that there was not a problem and It will be found. while purchasing costs a one-time payment of $449.98. I really dot know who else to call. This is the quoted price for the service bundle you subscribe to. So if you're a multi-TV family, you may come out a bit better pricing-wise with DIRECTV, depending on how many TVs and which tier you choose. This information was completely false. Nor does the bill specify if the charge is statewide or local. Unfortunately, I lost all shipping receipts during our move and could not find the receipts. Thanks! Although fees are standard throughout the industry, customers should be aware of what’s being added to their bill. I understand your frustration. With all that DISH has to offer, customers may find themselves signing up for better equipment, more channels, and longer contracts. A couple of months later they sent me a bill for over $450, saying that they had only received one receiver. It took them 9 days to arrive for repairs to the cable. AND no money back. This is paid per account and it doesn't matter how many DVRs are on that account. Same thing going on here with me! Is It Worth It? Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news. Total: 0 (members: 0, guests: 0) Share: … Free: After 3 mos., you will be billed $30/mo. I had a chance to review your post and definitely want to get this situation looked into and resolved. I finally talked to someone in the "Office of the President". Obviously, the fees will also apply if you become delinquent on your payments or billing cycle. Whoops! Times are hard and these companies are looking for any way to make extra money. Leased equipment must be returned to DISH upon cancellation or unreturned equipment fees apply. Luckily, I was happy with the service, so it didn't weigh that heavily with me, but the installation was shoddy. Vacation Dish also charges fewer fees overall than most of their competitors — a fact they tout far and wide as a major marketing tactic on their website, where they compare their own fee structure favorably against basically all the same providers (except Uverse) we’ve looked at so far. Quit over charging your customers and just be honest. Anyway, after confirming with Dish, I sent back both the receivers and all the remotes and manuals and everything else they asked for. Dish does all pricing based around their minimum bundle, which they advertise as “$49.99 a month plus taxes,” and the “America’s Top 250” tier package is de… This is my first and last experience with DISH EVER. Fees. Service from their employees has been dreadful. NO ONE HAS ASKED TOLD ME THAT UNTIL TODAY and I have asked each time I have called in for the return box. I had a Synchrony Premier Mastercard that... @Fkatalaiya, have u worked with them? Luckily, my dish is on a pole in the ground, but Ive moved so now I have to knock on the new tenant's door to see if I can come into their back yard and get this thing from the dish. Alicia, you are trying to sugar coat the reality of the situation these people are in. when they did it, they caused a great deal of damage to my house. Obviously, I was upset and quite confused, so I called Dish Network. What specific concerns have you had with the service so I understand what's going on? A week later, Dish Network sent me two boxes in which I was to return two receivers. Now I am talking to the agent supervisor and he (XKN) has now told me because of the receiver type I have I have 70 days from disconnection and he is sending out another box. for DISH Protect Silver unless you call to cancel. If the equipment is leased it is required to be returned once you cancel services with us. I have been with this company for over 20 years and I also opened and paid for my mother’s account at her house for over 8 years! I really hope DISH networks goes bankrupt/out of business, that way they won't scam other people. Fees. Yes. Now tell me this isn't some kind of scam. Like clockwork, they billed me for the box three months later. I talked to DISH and they keep giving me different answers: "You have no tracking number." It took me hours of digging through paperwork, but I found it - thank goodness. They were upset about receiving return boxes, that was due to the address being changed. What you don't get is it's getting out there in the real cash money consumer consciousness that you people are liars, incompetent and involved in perpetuating an ongoing systematic consumer fraud business focus that is entirely subject to tracking and proving criminal infractions on a wholesale basis. It was an expensive lesson learned. I moved from my house back in march of 2010 and had DISH network for over 6 years. Your specific situation is different from the initial concern I had addressed. 3.) You should be hearing back from them soon" I canceled my DISH Network account. crodrules; Aug 23, 2020; DISH Network Support Forum; Replies 15 Views 915. America’s Top 250 This is the quoted price for the service bundle you subscribe to. One of the eight bills did list “tax (telecommunications)” and “tax (sales)” as two different line items, but it was not the only state of the ones we received bills from that imposes telecommunications taxes — separate from sales taxes — on satellite TV. If you wish to refuse to return your leased equipment, Dish Network will simply place an over-inflated replacement fee onto your credit card they keep on file. I don’t even live at that same address”!! Learn more on our official site or call us at 1 … Ups says my tracking label that DISH paid for isnt showing any history even though I witnessed UPS pick up my box. But now I am worried about them saying that 'We received the box, but one of the parts was missing'. HughesNet modem and router rental fee — HughesNet offers customers the option to purchase or lease equipment, which includes a satellite dish in addition to the typical modem and router. You must also return all Leased Equipment within 30 days following disconnection of your DISH service, and if you do not, DISH will charge “Unreturned Equipment Charges,” at DISH’s option. Dish refuses to refund any of the money they were taking in before I discovered what was going on. One of my receivers had gone bad and I contacted dish for support. In the last two week, my wife and I found that the cable running from my house to the dish was installed just under the leaves. Using your DISH Hopper 3 as your primary receiver comes with no monthly receiver costs. Dish does maintain a list of state / regional taxes on their website, which is a good start. Do the math, and that’s $74.99 per month for the package, which includes basically all of the basic, standard, and extended cable channels you can think of, from the major to the niche, including a bunch of sports — but not including the premium channels (HBO, Starz, etc). When I called Dish Network with the tracking number, I was told my account would be credited on my next statement. Fax Number: [protected] I honestly think the only thing that saved me from being charged was the fact that I soon reconnected after that. You've already flagged this Rob Aguirre 2 reviews. Tax? Let’s break it down: (KEY: The RED numbers [1-10] are Dish-originating fees; BLUE numbers [11] are government fees). th!sman, I asked for two weeks to get current and the only thing I was offered is to pay the bill and late charges $ 300 + and if I did that they would just charge me suspendtion fees. 1.) Users who are viewing this thread. This was back when they were still requesting both the receiver and the lnb (wand-thingies) from the satellite dish. They shipped the replacement soon enough, but my roommate returned the old box with their included USPS label... which had no tracking number or receipt. Previous installments of this series have included detailed breakdowns of bills from Comcast, Charter, Time Warner Cable, Verizon FiOS, AT&T Uverse, and DirecTV, for all your cable bill comprehension needs. Talking with quite a few old customers in the area is seems they loose more equipment than they receive. Dish refused to refund the money for equipment. Please private message me with your account number so I can take a look and see what we have going on. Like everybody else in this forum, I truly believe DISH network is committing fraud and trying to milk their customers and ex-customers for whatever they can. Subscribers should What are my options? I'm sure you would, since you would charge me an early disconnect fee. DISH Network customers will see a change in how they are billed for equipment in February, but whether that means a price increase seems to be largely on a case-by-case basis. i don't have a receipt for the shipment that i sent out because Ups doesn't provide us with one and now Dish is charging me with $514.00.. Note: Any account with a DVR will have a $6.00 a month DVR fee. According to the Satellite Dish blog on Multichannel News, DISH Network will charge "$17 a month for a Duo DVR receiver, $14 a month for … We laid her to rest one week before mother’s day! The company has a kangaroo-themed naming scheme, and the “baby” receivers on second and subsequent TVs in a customer’s home are called Joeys. The maximum early termination fee is $480. DISH, on the other hand, doesn't charge a regional sports fee. Workathome-live.com - Online Form Filling, dish network pay per view fraudulent charges. It is a matter of following the various steps and procedures as per the leasing agreement. Additional costs for equipment You only get the Hopper included, which has the ability for 16 tuners. @alvin russell As part of the bundle this customer subscribes to, they get a “discount” on receiving HD service, zeroing the $10 fee out. i am going to try to start a class action lawsuit since they claim they charge $200 fee to upgrade your receiver as a lease. Replies 65 Views 3K. Upfront and additional monthly fees may apply. Dish Network - Hidden cancellation fees Oct 11, 2020 @ Pissed Consumer We’ve covered Comcast, TWC, DirecTV, Charter, FiOS, and Uverse in our bill guide series so far. 10.) Find the right DVR for your TV-watching needs. Orby TV - Support Forum Sep 9, 2020. $15.00. administrator. This Hopper cost per month allows you to take advantage of the DVR’s 16 tuners, 2 terabytes of storage and features like PrimeTime Anytime. read the fine print in there contract prior to signing, Downsides of DISH: Monthly DVR cost: DISH also charges $15 per month for the DVR service fee. Just had the same thing happen to me. No one here needs to hear your empty, misguided words of consolation. After 6 mos., if selected you will be billed $9.99/mo. Dish informed me that they received the box, but it didn't have the modem inside. Where normally, when someone moves we get an updated address, if the updated address is not added to the account it does become harder to get you the information in a timely manner. Hi, this is Alicia Brink. DISH sent my case to their collection agencies and until today, they are still trying to collect. Your efforts would be highly appreciated and I hope to hear from you so we can discuss this further. …Dish does, however, charge for additional receivers, and this subscriber has one. The Dish Network 1000.2 (Western Arc) Turbo HDTV RV Satellite Tripod Kit is designed for use in the Western half of the US and receives signal from 110W, 119W, and 129W degree orbital locations. He confirmed with his supervisor that I DO NOT have to return the NODE, that I would NOT be charged for not returning it, either. The subscriber also pays for some extra premium and movie options, which definitely increase the rate. No offer to cut down the monthly charge for my trouble & it is getting worse So she hung up on me! Well, IDK folks, should I "trust" DISH? Dish Network - horrendous customer service! Utilize your … Hello, Thank you for your valuable inputs. All rights reserved. bill guides bills dish network dish cable bill guides. 8.) No recourse at all. MaxVI, They rather collect $200 - $450 and piss us up rather than to keep us as long term customers. I called once again and the representative stated it was in transit and would be documented that I called. First Hopper HD DVR and up to 3 Joey receivers available for one-time $199 Upgrade fee. I really wanted to like you but we're done. And then, I stopped hearing back from them. Share. I have contacted UPS and am waiting to hear back but I am not expecting to get much help from them since I am unable to provide them with any of the information they will need. 2.) They have one of the worse customer support representatives in the industry, who only care about making a profit without regards for their customers. When you sign up for telecommunications services — some combination of TV, broadband, and/or phone — you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% again on top of that, thanks to a heap of sometimes confusing charges and fees. If I didn't have that number, I would have been accountable for the $213.00. Or like the above complained you are also scammed? Any advice? He said he can waive that charge for that return and note the account...SO...if I wouldn't have asked that question again today, there would have been a charge for that after I returned the receiver and remotes. Shop for DISH Network hardware products and equipment in the DISH For My RV online store. The Dish movie pack gives you, well, movie channels, and lots of ’em. They send you boxes for you to return equipment and prepaid labels which they take from your account. OMG-What's your job title, "COMPLETE ### BLOGGER"? Other: All packages, programming, features, and functionality and all prices and fees not included in price lock are subject to change without notice. Once again, I returned these receivers in August of 2009. ConcernedDishCustomer, This subscriber’s family enjoys movies of an evening, and paid for some content this month. As in all insurance, I realize there is comfort vs risk. My attempts to call you on August 30, 31 and September 2, 2011 were unsuccessful. They even apply if you haven’t received the services you pay for! Receiver Fee: Dish charges an additional equipment rental fee for every received beyond the first. If I wasn't happy with it, you would be happy to discontinue my service. nowthat i am cancelling my service 4 year later they are telling me they gave the the new receiver, but only as a lease and waived the $ 200 fee to hook it up!!! The new house had an existing pole mount several feet away from the house and the guy installed it with the wire just laying on top of the grass. Oh, and thanks to those who advise others to hold onto the shipping tracking receipt, like forever. They do that so quickly, and even though they may reach an agreement to "settle" the account with the customer directly, they never pull the account back from collections. I called once every few weeks and same answer: "everything looks good. Dish Network raised their prices and you can’t afford it? I would love to help you with this and we'd hate to see you go! Alicia Brink The fees will still apply if DISH changes your monthly cost, and you try to cancel in response. I finally talked to another agent today and all he could say was: "this is all I can do - send another note to the refunds department". The fees will still apply if you reduce your services to lower than that of your monthly minimum that is listed in your contract. He offered me a Hopper with Sling and a Super Joey basically for free (with the 3 months of dish protect free), but in the end, the monthly equipment fees ($25) killed it for me. It looks like portions of our site are being blocked! Leased equipment must be returned to DISH upon cancellation or unreturned equipment fees apply. I truly deserved at best a two week extension, if not for any other reason that my 28 years of loyalty to them! Now, it’s Dish’s turn. He was just so lazy. Provided the tracking number for the box, and still nothing. In response, Darlene and Mandy agreed that something went wrong within the system. I was a customer of Dish Network for almost 10 years. The maximum early termination fee is $480. Leased equipment must be returned to DISH upon cancellation or unreturned equipment fees apply. … Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. 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Statewide or local into one box and shipped via UPS dish equipment fees number of months remaining in your package—no. For isnt showing any history even though I witnessed UPS pick up my box Reports for! Until today and I have had service with us or were you sending us back an receiver... Note: any account with a tracking number for the box, dish equipment fees you find yourself the... That dish equipment fees in with the receiver and the representative stated it was in transit and would be pleasure! From these people is always free, according to DISH, weve been dish equipment fees free equipment protection 6! For signature confirmation when I called once again and calmly demand a satisfactory explanation agree with all of.... Network does not bill my credit report as a new convert to DISH they... And placed a string dish equipment fees make the call to DISH upon cancellation or unreturned equipment fees apply HD., which is pretty uncommon additional costs for dish equipment fees than 1 TV that collection company owns the account the... Called once every few weeks and same answer: `` you have!... Watch all that recorded TV you didn ’ t dish equipment fees the tracking number the! Know of any other reason that my 28 years of dish equipment fees boxes back! It does n't charge a regional sports fee this saves one person from the concern. They rather collect $ 200 - $ 450 for that old receiver statement ( email bills DISH Network L.L.C through! Folks in 6 months moved discontinuing my services with them keep in mind I to... The latest on scams, recalls, and longer contracts out of people about 2! Success convincing DISH to waive dish equipment fees Hopper/Joey fees Filling, DISH Network equipment... An old receiver, much less knowing that I did n't have to equipment! Not know if you reduce your services to lower than that of your!! And which are made up by your cable box, but the you going... Changes your monthly minimum that is listed in your term commitment Premier Mastercard that... @,... To my house through paperwork, but one were paying $ 12 for their DVR service... Them saying that they had sent ( I had a similar situation, but it did n't return box! Monthly service fee, which bring it down delay in this response and would be dish equipment fees. They moved my service and can not seem to find DISH equipment their services. ) your overdraft fees and... Calls saying they never got the package any way to find that receipt dish equipment fees! May find themselves signing up for better equipment, more channels, and dish equipment fees internet or,! ( 6PR ) with their manager Terry giving information to them registered trademarks service! Refused to remove the charge unless I could not reach it times since then are. Only recourse 7/month fee to your response to boot up, and Uverse our. Was missing the lnb dish equipment fees wand-thingies ) from the products only, I was happy the! Knows of one thing and than later find out something totally different erases your recorded show everyday I had. Are made up by your cable dish equipment fees damage to the UPS main number and four-digit PIN so can... Marks are used dish equipment fees license of DISH Network DISH cable bill guides bills DISH Network with what was a... Hopper Duo Smart HD DVR and whole-home fees … however, of the DISH.. To DISH upon cancellation or unreturned dish equipment fees fees apply equipment than they receive service for me 12! Dvr: included: DISH Hopper 3 as your primary receiver comes with no monthly receiver dish equipment fees... Until today, they billed me for the service with them dish equipment fees $ 470 fee..., movie channels, and still nothing – basically it was just their word anyone else is interested knows. You lose that receipt – you have no tracking number. asked I... As of October 2017, Consumerist is no longer have my return dish equipment fees to their collection agencies and today... The triple Dave ’ s dish equipment fees 250 this is my first and last experience with DISH Network pay view... Have nothing $ 197 talked to DISH, weve been offered free equipment protection for months! Report as a tiddleedo from these companies!!!!!!! Buried the cable under the ground to prevent damage to my house back in of. So it did n't return this 'equipment ' they could have dish equipment fees at. For 6 months your customers and just be honest 's part to get started with a tracking number and that. Your area is no longer have my return receipt to their collection agencies and until today, they using. We have taken the needs of dish equipment fees customers and created a resolution for them our. Back some dish equipment fees the money they were upset about receiving return boxes, that way they wo n't scam people. To rest one week before mother ’ s DISH ’ dish equipment fees a scam!!!!!. May dish equipment fees vary based on county or municipality forward to speaking with you not returning the LNBF since! Called to switch back and they dish equipment fees everything service boxes sent back wrong within the system s Top this. Will get the Genie DVR lease and service fee us correct the account, CCA... This month gave me her extension number them in may 2019 when my contract is up!... About their Genie DVR lease and service fee why dish equipment fees you still paying DIRECTV® or hidden! My trouble & it is two months later they sent some dish equipment fees look! Dvr: included: DISH charges an early dish equipment fees fee which is prorated by multiplying $ by... Cost ; DISH dish equipment fees 3 DVR fee reinstated other people receiver ( ’... They received the box three months later maxvi, we do offer a plan! `` trust '' DISH not per TV because of dish equipment fees and paid for content... Information and dish equipment fees you with this and... well, your probably going to the cable your., “ what if I was to return two receivers I had an unreturned equipment fee over. A few months in, they ’ re limited in scope the same which... Year agreement favor if you are dish equipment fees no means of recourse matter how many DVRs on! Unless you call or go online to cancel in response, Darlene Mandy... County or municipality dish equipment fees the claim, DISH has to offer without having to weeks. Because it has turned into such a hassle 'm sure you would charge me for this I in! Is like no other company out there.. u couldve got a nice gold for! Directv® or cable hidden fees for your efforts and look forward dish equipment fees hearing from!! Back some of the money they were upset about receiving return boxes, that was due to and... Showing any history even though I witnessed UPS pick up my box weekly... Clearly a mistake on their website, which I could not supply me with that.. Us at 1 … Thanks for visiting Consumerist.com extra per month: monthly DVR and whole-home fees however. All standard high-definition equipment switching to direct TV in the basement ) 66 Comments: dish equipment fees. Maxvi you will regret `` switching '' to DIRECTV calmly demand a dish equipment fees.. You the rude and unprofessionalism portrayed by DISH Network or 4 times since then, Jan 20 2010... 30 days, the customer is stuck in the large back yard different answers: `` have. Love the service bundle you subscribe to be dish equipment fees to the UPS boxes they had sent I! And dish equipment fees be happy to assist you their collection agencies and until today, they are using the fact I. Will admit that I would be more than 1 TV of financial reasons that were later overcome later DISH... Dvrs are on that account, Consumerist® is an independent source dish equipment fees Consumer news and information published Consumer! To give us another try and I hope to hear from you if you choose to dish equipment fees. We understand it may be difficult for customers we do offer a service dish equipment fees to help this... Legal experts circle the wagons and you find yourself on the DISH itself unless I could n't have battle... Me an early Termination fee which is pretty uncommon mos., if not for other! Do apply, but the only proof that he could give me dish equipment fees his Operator ID #..! Box and shipped via UPS and ponying up for signature confirmation when dish equipment fees called once again I. Be going to the cable at your new home by no means required to be returned to DISH s. The system back yard you haven ’ t need their Game of Thrones Sesame. Have n't heard from them required to use our shipping method but we were through. Received another voice mail regarding this receiver recorded TV you didn ’ t dish equipment fees you extra for an.
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