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You can post now and register later. The experiences of each Casa will open your senses to an authentic Mexican vacation. We dont recommend the use of flip-flops or Crocs. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. How many times can I download my photos with my download code? Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? What happens if I forgot my download code? Due to the nature of the product we offer, you always have the possibility to view the photos. We had a great time. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. My package also expires in a few days. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. If you want to check our current promotions, visit here. Can I submit my purchase confirmation on my phone and/or tablet? Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. We dont have teachers or students discounts. Enjoy a meal from the restaurant and perks like free WiFi. (01152) 55 4163 7327 Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. and was unfortunately put in a bed with 2 queens. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. Yes, the activities in Xplor Fuego are designed for all family. Mexico: 998-883-3143. . The download code is valid for 30 calendar days from the date of purchase. What happens if there is an error and I have a duplicated charge? We can provide it to you if you have your purchase receipt. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. This is my happy place, my own personal paradise. Doubletree Boston Andover Hotel. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. Yes. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. What happens if I forgot my download code? There are several options of payment depending on the currency chosen on our websites. Each photo downloaded is a JPG file, and the videos are MP4. Service at every restaurant was never short of perfection. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. *MSI only with participating cards (banks) issued in Mexico. What is the minimum/maximum weight allowed on zip-lines? No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. If you visited our Parks: foto@xcaret.com 2.- A list of the albums that are included in your package will be displayed. I live and work in Quintana Roo and I dont have IFE. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. You don't have to worry about your phone or asking ppl to take pictures for you. I really recommend this Hotel. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. Do you have a special discount for Quintana Roo residents? I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. Did you know you can find the best available rates by booking in advance? We use own and third-party cookies to improve your experience on our website. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? La Casa de la Playa. You can download as many times as you need to while the code is valid. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. The use of the Photo . However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. Subject to availability. Can I participate in an activity more than once? No, our Park tickets are not exchangeable for other products. No one was watching him, and yet, he smiled the whole time. My suite overlooked the casa Viento infinity pool farthest from the lobby. Do you have scooters on rent inside the park? A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. After visiting with colleagues in the spring, I knew I had to bring my family back. 2003-2023 Lexyl Travel Technologies, LLC. If it rains, can I cancel or change my date of visit? DoubleTree by Hilton Hotel Boston Bayside - Boston. What is your Cancellation/ Refund policy? How do I find and download the photos from the website? Does the ticket include snorkel gear or should I bring my own? per night. *MSI only with participating cards (banks) issued in Mexico. Are there any special prices for children? You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. Omni Boston Hotel at the Seaport. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. If you purchased online you have access to the special ticket booth. 282. Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. 16.32 mi from city center. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. We stayed in a adult only area. What is the distance between one activity spot and the other? Is there any type of refund and/or cancellation. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. No one wants to post vacation pictures a week after they get home, they want them as soon as possible. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. 1.- Enter your download code. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. While buying your ticket online, a list of hotels where pick-up is available will be displayed. Take advantage of the free WiFi in public areas, express check-out, and free valet parking. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. $148. What payment options are available to buy my ticket or tour? New activity: Underground Expedition. Only adult individuals aged 18+ are allowed to drive. Every morning, around six, I saw the same young man, about 20 years old, report to Work. No, this is why we advise you to bring one with you. They did an AMAZING job with the photos at all 5 parks . (01152) 55 4163 7327 A seven Zip-line circuit which includes the tallest in the Riviera Maya. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. If you visited our Xcaret Hotels: fotohoteles@xcaret.com The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. I went to the park and couldnt buy them. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. Fill out this form and one of our agents will follow up on your request. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. You can download as many times as you need to while the code is valid.

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. I also requested a king size bed (I was proposing on this trip!) Get exclusive information in your e-mail: If you have a valid reservation, you can make your. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. What happens if I cannot attend the Park the day of my visit? There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . If I book for a specific date, can I change it afterwards? We can provide it to you if you have your purchase receipt. Yes, activities in Xplor are all family-friendly. - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. We wanted to know the best place to watch Mexico play in the World Cup, etc. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Privacy Terms. Help us preserve and care for our ecosystem! If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Review tags are currently only available for English language reviews. ALL-FUN INCLUSIVE . Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Months without interest, only with major participating bank cards issued in Mexico. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. Cancun, Quintana Roo. How do you remove the watermark from the photos? . They are encoded directly from cameras with high resolution. Check the schedules and open hours of our attractions and shows. Children under 4 years free. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. At what time will I be back at the hotel? The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. How do I open the ZIP file when I download multiple photographs? DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. The time will depend on the location of your hotel, so we cant give you an exact time. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. How do you remove the watermark from the photos? Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. . Minimum age allowed is 5 years old. and that option in not available via online purchase. Their eco-integrating design and premium amenities make them unique. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. They are encoded directly from cameras with high resolution. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. The pass is very much worth the money. Paid for in US $ we received the hotel photos only. Exact pick-up time will be confirmed when making your purchase. Yes. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. We were swimming in an area by one of the restaurants (Las Cuevas I think?) I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. My package also expires in a few days. Chetumal-Puerto Juarez Highway KM, Km. Paste as plain text instead, The best of a home combined with the best of a hotel. What is the minimum age allowed inside the Park? It was a fantastic location for us. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. We had zero issues with arrival. Your link has been automatically embedded. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. Play it safe and take your own photos with I would have. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future.