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Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. The team were very helpful and understanding of my dangerous situation. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. What are the costs and charges at Watergate Court. The council is responsible for most repairs to your home. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. endobj The department is on the lookout for more callhandlers and building technicians. Gateshead Council Section Manager - Repairs Job in Gateshead, England Complain to the housing ombudsman The housing ombudsman is a free and independent service. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Wednesday 2nd November 2022. Complain about council or housing association repairs We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Thank you so much. We are Gateshead Council's Housing Team. Wherever possible we will place the order immediately. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Are you a Council or Housing association Tenant with housing disrepair issues? Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Any resident with My Housing Account can access this service. "The garages at Leam Lane had already been condemned, and we were working towards . https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Repairs - Gateshead Council A public consultation on the future of Gateshead Council's Leisure Services has commenced. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Council tenants can also be offered evening appointments for repairs from 4:30pm. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. As a council housing tenant, you are entitled to a good standard of living. Well, theres so much on offer and heres just a few of the highlights! We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com We have guidelines on how long different repairs should take. Appointment Types - Gateshead Council We will pay compensation for damage which is our fault or our contractors' fault. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Repairs update You can now report your non-emergency repairs. People really are our greatest asset at Gateshead Council, and we value every employee. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of East Ham about Our Customer Scrutiny Panel needs you! Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Please continue to be patient, as we are experiencing a high volume of phone calls. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Read more about the Housing Capital Investment Programme. To access this support or speak to an advisor, contact Business Gateshead today. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. There's also additional service charges from 115.85 a week, this cost is eligible . Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. As a tenant you are not automatically covered for any of your home contents. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Repairs & Voids. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Request a FREE property inspection to find out how much your claim is worth. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. You have the chance to buy up to 10 additional holidays per year. Employer Est. If your repair can't wait until the programme we will carry it out within the normal timescales. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". All rights reserved. Top Jobs in Gateshead, England. The contractors are currently repairing seven properties a week. If so we can help you claim compensation on a NO Win, NO Fee basis. % We hope to reschedule these eventsat a later date. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. They should all be done. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Connected Voice are collating information about support across Newcastle and Gateshead. Housing Disrepair Time to have your say on the future of our leisure service. This makes sure that everyone is treated fairly. We will first make sure that it is our responsibility to do the repair. Do you want to work with us in helping to create spaces that are great to work and/or live in? If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Gateshead pensioner 'shocked' at council's repair works on his home of Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Our business support events remain cancelled for now. Head of Repairs and Maintenance - Gateshead Council - LinkedIn This covers things like outside painting, replacement windows and annual gas servicing. Work continues to address 3,000 Gateshead Council property repair backlog If we miss an appointment and we didn't contact you, please contact us. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. endobj These include re-fixing toilet seats and repairing minor leaks. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. <> Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. I have to tell you, this week I have had four complaints that have been going on for two years. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. She added: "Someone has got to own it. E6 2JA. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . I have got this complaint, they monitor it and see it through to the end. 3 0 obj As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Gateshead gardener's fury as garage roof plants itself in her flower When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. <> If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. There are no emergency or urgent repairs outstanding at this point in time. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Council residents in Gateshead waiting nearly a month for house repairs These are repairs which could cause injuries or further damage if they are not dealt with quickly. Whats in it for you? Our housing offices are currently closed to the public. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. If so, please keep reading as youre just what were looking for! As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. View details of your former and current tenancies including rent statements and repair. These are repairs which need quick attention and don't need an inspection first. 4 0 obj Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Gateshead Council aims to complete the backlog by late March next year. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen.