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Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Yes. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Includes one-way or round trip travel via the Clipper ferry. For all other cards on your phone without HVD, value will be available immediately. Pay With Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. This site is protected by Google's invisible reCAPTCHA. So if your primary funding source is declined, your order will be charged to your backup card. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. If you forget to tag off, thats the fare you will pay. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Huh? If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Check Clipper News for holiday or modified hours. The Go Pass is valid for the calendar year until Dec. 31 at midnight. The money is still missing. However, you will need to register your card as part of the process, if you havent already done so. Pre-Tax Transit Benefits. It depends on how you buy your pass. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. You can also order value at the same time. We will send an email to confirm that you have updated information in your account. Weekly and monthly passes are not available. Credit card charges are processed immediately. RTC Card and Accessibility. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. This is separate from confirmation of payment. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. No, transit agency ticket offices cannot load value to mobile phones at this time. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. You can also set up Clipper on your phone through Apple Wallet. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Funds added using Apple Pay and Google Pay areimmediately available for use. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Select Clipper card and follow the instructions to add a card and load value. The RTC Clipper card is a photo identification card. The most you can load online at any one time is $255. Please visit theGovernment of Canadas websitefor more information. The correct fare will be automatically deducted. See full menu. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. On a successful tag, lights and a "Travel OK" screen will appear on the machine. It still says my trip is in progress, any way to cancel this? All rights reserved. 4 yr. ago. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Email: FanAssist@Clippers.com. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. You can order a card and value online but note we can only mail cards to domestic addresses. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. To find the cost of a particular BART trip, use the BART Fare Calculator. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. For more information, please see our Seattle-Victoria fast ferry schedule. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. If one does not use the Clipper card for six months, it can be frozen. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. After the end of the sales window, be prepared to pay your fares with cash value. Visit clippercard.com and buy online. There is a 50 cent surcharge per trip for paper tickets. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. I have loaded a lot of money on a clipper card through the website months ago. Registered cardholders can report lost, stolen or damaged cards and request replacements. To add a card to your Android phone, open Google Pay and click the + sign. Clipper isadministered by the Metropolitan Transportation Commission. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. The correct fare will be automatically deducted and tickets with remaining value will be returned. Log in to your Clipper account to add backup payment. But if a customer already has value on his/her card, that value should not be removed. If you have an 8 ride pass, your rides will expire in 30 days. Discounts; Where to Use; Follow. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Clipper: Clipper is the all-in-one transit card for the Bay Area. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. If you hear two beeps, your value is low. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Check out our sample Victoria Clipper V gift shop menu. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The programgives qualifying adult riders a 20% discount on BART trips. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Both discount and regular Clipper cards can be ordered and managed online. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Felonies may also prevent you from entering Canada. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. When I tag my card, what do the beeps and lights mean? Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. We will automatically send a declined payment notice to the email address in your Clipper account. You can also add value through the Clipper app. This page includes how it works, mobile payments and Clipper mobile app. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. Get the Clipper app. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. "It's overwhelmed our ability to process the applications." Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Find out about Clipper cards, visitor and monthly passes, rates and discounts. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Why not? Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Please submit all travel cancellation or change requests through our Contact Us page. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. You can use our automated phone service 24/7 to check balances and pass expiration dates. You can use Clipper cards on all Bay Area transit agencies. Choose to stay logged in or to log out. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Key Clipper information translated to Chinese. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. A: You made me laugh, thanks! If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Need help planning your trip? When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. I set up Auto-Reload, but its not showing up in my online account. How does Auto-Reload work with monthly passes? How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna.