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Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. Ill ask my man at BT. Copyright Expert Reviews Holdings Ltd 2023. On your device search for your network and enter your password exactly as shown. This will open the Hub Manager. Click a dropdown for your model of Hub. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? The handler switched off 5ghz frequency remotely. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Baldrick1. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Insert the other end of the broadband cable into the Broadband socket on your hub. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Time will tell if this is a permanent fix but its worked this evening. (the macaddress is the same as the wifi router apart from a few letters. It works on my Business Hub 6, in fact it's not even hidden. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. After raising a complaint with BT I had yet to hear anything from BT. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. Links to user manuals and other documents for BT Hubs for broadband. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. To make this change click on Advanced Settings, Wireless. I would still prefer to just hook my superior router . If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Make sure that your computer is. - edited Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. How do you turn off wifi? This isnt a viable long term solution though for me. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. I have raised a complaint with BT as MacBook works fine, but app does not. Fix problems or report a fault with our troubleshooter. This should explain it. 6:38 AM The BBC is not responsible for the content of external sites. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. This is so you can learn about some of the most important features of your BT Broadband package. Were sorry for any inconvenience caused.. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. BT Smart Hub 2 router 'disrupting' home networks - BBC News 9h23. Solved! You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). The lights on your hub will change to green or flashing orange as it is setting up. BT Smart Hub 2 router 'disrupting' home networks - BBC News The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. First, you need to connect to the router's web management page, so that you can change the settings that you want. How do I enable bridge mode on my BT Business Hub? So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Click a dropdown for your model of hub. Find out which main phone socket you have Find out about your Openreach modem BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Remember your broadband can be activated any time up to midnight, so you may need to try again later. No problem. 9:48 PM. You can't exit the first few steps. You'll find all your features and services in the "My Extras" section. BT Smart Hub 2 (097683) | BT Shop Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Thanks for the explanation. BT Smart Hub bridge/modem mode | hummy.tv At conservative gathering, Trump is still the favourite. The bug disrupts the . The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Then, for your static IP block, enter your router's address and subnet mask. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. You'll find it on the back of the Hub if you haven't updated it. Web admin interface of the BT Smart Hub 2 router. Almost instance response. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. 11-05-2020 Slide the two parts of the hubs plug together until they click into place. Will give this suggestion a try. What is Smart Setup on the BT Hub? Do I need a WiFi 6E router to use WiFi 6E products? The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Enter the username and password for your BT Smart Hub 2 router. Sorry, we're still checking this file's contents to make sure it's safe to download. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. To change anything you need to click one of the settings. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. Wait a few moments for it to connect. The company did not reveal why the problem was occurring. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . Sonos tried to do a workaround but lasted an hour or so. BT added that an update for all users would be available by the end of May. Microfilters: Why do you need them? BT broadband having issues? You're not alone as glitch - Express A spokesman for BT told the BBC only a "very small" number of users have been affected. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . 9:40 PM (the macaddress is the same as the wifi router apart from a few letters.) ), on If previous posts are correct it probably works on the Business version and not on the Residenial ones. At the bottom is a setting for Bridging. Smart Setup usually only needs to happen once on each new device you connect to your Hub. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. 01-10-2020 You should see a box similar to the one shown below. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Navigating ones way through these conflicting accounts is not easy. BT Home Hub Help - Wireless Wi-fi Help - FileSaveAs If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. Thats great to here. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. BT Smart Hub 2 | BT Help The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Accessing the Hub Manager using a Hub 3 or Hub 5. better. We'll send you an e-mail with instructions to reset your password. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. It should appear as soon as you connect to the Hub and open a browser. Weve been experiencing the same frustration with this issue. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Connect using the QR code Click a dropdown for your model of Hub. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. The app then stopped working. How to fix Strict or Moderate NAT type on BT Home Hub 5 "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Yes its not ideal. Ive had the cant find Sonosproblem for a couple of weeks. BT Smart Hub 2 Routers | All You Need to Know - Cable.co.uk Save the file. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. . Clearly there is both and issue with BT and the Sonos app for iPhone on this. What is the difference between WiFi 6E and WiFi 6? 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. How can I turn it on and off? I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. 1 user liked/thanked this post: I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. Users . BT Smart Hub 2 router 'disrupting' home networks - BBC News Great. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Web admin interface of the BT Smart Hub 2 router. How do you - YouTube No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. It also has 4 Gigabit LAN ports. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. However, I agree with some of the comments. Everything now works, so again it confirm the issue is with BT. I have now switched the 5GHz option off,which immediately sorted the problem. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). I may try the hardwired solution if things do not move fast. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Using BT Smart Hub (HH6) with Asus RT-AC68U or any other third party This wasnt an option for me however as my router isnt near any of the speakers. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Ask questions and share tips with other people 24 hours a day. Guide to 4G Assure. This would be a double NAT (two router) condition which isn't recommended. Guide to BT Business Hybrid Connect. 4) Enter the Admin password. Changing Wireless Modeto 2 didn't fix the problem. BT Smart Hub Review | Trusted Reviews This topic has been closed for further comments. BT have advised me this a fix should be out this week. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Connect using the details on your hub How to set up BT Smart Hub 2 | Step by step guide | BT Help Check that you're connected to your Hub's network. Navigate Advanced Settings > Log in > Broadband > Internet. We hope you'll join the conversation by posting to an open topic or starting a new one. I viewed pages 9100 through to 9150. The router is now displaying hidden ssid. This will open the Wireless Settings page. Check the box next to Auto Firewall Open. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. 11-05-2020 What is the difference between WiFi 6E and WiFi 6? At the bottom is a setting for. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y Check which BT Hub you've got >, It only fires up when you open a browser. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. BT Business Hub or router | Using | Broadband & internet | BT Business "Common sense is the collection of prejudices acquired by age eighteen." To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. I have disabled the bt fon and bt wifi to reduce my home network clutter. Links to user manuals and other documents for BT Hubs for broadband. Make sure you keep your hub on all the time. Horses for sale in Oxfordshire - find your dream horse with Horsefinder So I decided to direct message them on Twitter. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. My speed has dropped to 40Mbps on my wifi devices. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). BT will be rolling out an update to all devices later this month. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. What's the least amount of exercise we can get away with? If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. All rights reserved. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Connect the cable to the hub's power port, plug it into the wall and switch it on. Changing the IP address of your hub | BT Business I have never tried using just the modem section with a different router. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. 10:43 AM. Using Smart Hub 2 as a modem only | BT Business Cleverly, the security password is the same for both networks and can only be changed for both. 01-10-2020 30-09-2020 I saw the post about the public/private. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. This brings up a hidden page. Go to My Network. Make sure it is fully pushed in - you'll hear a click. Therefore, we can consider this issue closed. If you want to exit, you'll need to do this on the login step of Smart Setup. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Works fine. Connecting your computer to your broadband. Enter the admin password. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. What is Smart Setup on the BT Hub? How can I turn it on and off? on I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. I have a new hub. Click OK. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Can you seamlessly switch back and forth between the two modes? How are people to fault trace if they dont know all of the possible scenarios? Understand rental and other basic charges, Enter the admin password. Connect your devices To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. 7:56 PM Scan the QR code to enter your hubs details automatically. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. When the lights have stayed solid blue for two minutes, your hub is ready to go. Also problems connecting to my wireless Canon scanner printer. "We're sorry for any inconvenience caused," added the spokesman. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. This topic has been marked solved and closed to new posts due to inactivity. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago.