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Patient Experience Team. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. (Purple), High The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. Medical secretaries: Bev/Ruth (ext. The trust took immediate steps to put this right. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. People told us that they were happy with the care that they had received at the hospital. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. We use this information to improve our site. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. NX West Midlands. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. Arrangements were in place for the safe handling of medicines. 28 March 2013. People told us that they were given choices about meals and drinks so that they received things they liked. We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. The hospital is south They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. Russell Medical has been accredited by The Joint Commission since 1959. You canread more about our cookies before you choose. This was particularly evident in the category of adult majors. Weve put some small files called cookies on your device to make our site work. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Russells Hall Hospital 3 years ago. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. The Russell Legacy Project will be located on the hospital campus in Alexander City. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. Departments did not always have effective systems for identifying risks. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. All the best and take care. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. The care I received from start to finish was exceptional. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. there are some services which we cant rate, while some might be under appeal from the provider. or call us on 0845 113 0012, Response from Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Pensnett Road, Dudley, West Midlands, DY1 2HQ. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. Requires improvement It is great to hear that you received excellent care and treatment in the Emergency Department. Only a small proportion relates to the emergency department itself. In fact, we're the only hospital in Broward Care records were still not always written and managed in a way that kept patients safe. AEC unit | Care Opinion the service is performing well and meeting our expectations. Outpatient services are also provided at the Corbett and Guest hospitals. The hospital trust said concerns related to Mitie's offices. Between October and December 2010, 507 surveys had been completed. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. We spoke with 22 members of staff of various roles and grades. Went here with my young daughter, to A and E, all staff were very helpful and kind. All rights reserved. The electronic tracking system did not allow for patients to be easily located within the department. We saw that a number of improvements had been made to the diet and fluids that people received. West Bromwich, WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. You can register to join the FutureNHS Collaboration Platform workspacehere. I replied that I knew this. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. All rights reserved. We were not assured that all patients allocated to wait on the corridor were safe. 12 July 2019. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. the service isn't performing as well as it should and we have told the service how it must improve. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Suspended ratings are being reviewed by us and will be published soon. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. Staff provided emotional support to patients to minimise their distress. UK Affiliated Hospitals There's no need for the service to take further action. ADVERTISEMENT: Services or products are not endorsed by the Trust. It is great to hear that you received excellent care and treatment in Maternity Department. Your staff could not have been more professional or efficient. This affected the safety and management of patients. Staff we spoke with did not realise this. We spoke with 44 people who were using the service or their relatives. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. Russells Hall Hospital Creating a new NHS England: NHS Digital and NHS England have now merged. The ED sees approximately 97,000 patients per annum. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. 15 March 2011, In Our rating of services stayed the same. acute medical unit welcomes first patients at Russells Hall Hospital After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. 8 June 2012. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. Inadequate Cant fault the staff and the service. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. nhs.uk We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. This means there is low to moderate transmission of COVID in the community. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Browser Support Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Good I'm feeling more optimistic about my treatment. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. Accident & Emergency - The Dudley Group NHS Foundation Trust Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. All the best with your pregnancy and take care. I recently came into hospital on the day surgery unit for a SLNB and biopsy. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. For more information on ratings, please visit medicare.gov. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews The trust has responded well to the Keogh review in 2013. All inspections: Russells Hall Hospital - Care Quality They didnt look to see what information had been recorded but asked what my symptoms were. My Site 12701 The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to We are proud to be the healthcare partner you trust to care for those you love. Agency or bank staff predominantly staffed each area we inspected. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. So many thanks to All the staff on A2, best wishes take care and stay safe. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. We don't rate every type of service. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. review titled Amazing staff can't thank them all enough! It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. DY1 2HQ, Posted via You may be admitted to AMU if your expected length of stay is 48-72 hours. Dudley to Russells Hall Hospital Work on hospital's new two-storey building ongoing We carried out an out of hours, unannounced, focussed inspection. Acute Medicine Department - The Dudley Group NHS Foundation One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. The numbers of reporting radiographers available could not meet the reporting demands of the service. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Patient Experience Team, review titled My visit to A & E after an accident. We are carrying out a review of quality at Russells Hall Hospital. Our mission is simple: Being the best because, we care. If you need sub-specialty input, you will then be referred to different specialties. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Ratings and reviews Some people told us they would like more variety. All the best and take care. A&E/AEC | Care Opinion People could not always access services when they needed. What's the least amount of exercise we can get away with? The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. Patient Experience Team. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. After firstly being admitted with a cellulitis infection in my left leg Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. The complaints were analysed to look at trends, for changes to be implemented. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. Staff cared for patients with compassion however, patient dignity was sometimes compromised.